DEAN BARNHART
RESUME & PORTFOLIO
PORTFOLIO
Here you will find a select set of designs from my portfolio that are intended to show breadth and creative ability while meeting business and brand objectives.
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The Boeing Company
UX Manager | Lead Product Designer
PROJECT: BMS Executive Dashboard
Business Need: Each business unit and function executive wanted a dashboard providing specific data points/KPI's that will allow them to quickly view and make decisions. The dashboard will be customizable, show status on calculated metrics and bring to the front based on if they have issues or are trending in that direction.
Design Solution: The existing product had failed multiple times to be designed and built to standards and quality expected. Completed design and got executive approval through prototype development. Created features to also present at meetings.
Roles:
UX Manager
Design Company Contracting & Management
Work with Executive Team
Information Architecture
Interacive Design
User Researcher
Facilitator
Note: Most of the work done for Boeing is under NDA and cannot be posted here.
Side by Side view of desktop and mobile version of LMS refresh.
Choose Time
Agilysys
Senior UX Product Design Consultant
Lodging Management System
The companies product goal was to create a full service product for casino's, resort's and hotel's. Book provides the website, booking engine. Stay is the desk solution for checkin, modification, reservation, housekeeping and maintenance management. Seat is for reservations and seating charts for on premises restaurants, golf courses, tennis centers etc.
See Demo: https://youtu.be/Pn63e2GFeeY
PROJECT: Book
User Problem: The homepage access point to book for each client was different and the pages were not eye catching. Conversions were low. Booking was not easy nor engaging.
Design Solution: A widget is put on resort and casino clients homepage which then routes the visitor to the SAAS solution. It then guides the user through the booking process providing opportunities for upgrades and add -on's to their stay.
Platform: Responsive on all platforms.
PROJECT: Stay
User Problem: Hotel front desk interface was old green screen database form technology and needed updating.
Design Solution: Design a full service hotel management system. Simplify interface, provide new capabilities and features increase the time to access and complete common tasks. My focus was on checkin, service guest profile, service requests, housekeeping and maintenance.
Platform: Responsive on desktop
PROJECT: Seat - Design Restaurant SAAS
This solution is a reservation and table management system for restaurants. Designed new features for reservations and profile management to sync with Stay.
Platform: Responsive on desktop
PROJECT: Guest Mobile Application
This application is a mobile app to be used by guests for self service check-in, booking activities, requesting services all from their phone and syncing with Stay. The restaurant segments are for self service reservations, ordering and payment syncing with Seat.
Platform: IOS mobile application.
Roles:
User Research
Prototyping
Interactive Design
Facilitator
Travani.com
Creative Director / Co-Owner
PROJECT: Website Development
Business Need: The website helps people who do not have insurance or have high risk/high deductible plans find medical and dental treatments they can afford. Research options, identify the best treatments in the world, search for a physician, contact and book appointment, book travel and then pay for the treatment. All in one place.
Design Solution: Created green field solution based on direct user contact research.
Platforms: Responsive on all platforms
Roles:
Management
User Research
Information Architecture
Prototyping
Interacive Design
Product Management
Visual Design
UI Development (PHP, Javascript)
After implementing tablet, stores required redesigned due to walking path change. Completed tracking research and provided to interior design company.
This is the entry point for a retail sales rep to begin a transaction of any kind.
After implementing tablet, stores required redesigned due to walking path change. Completed tracking research and provided to interior design company.
T-Mobile
Manage / Lead UX Research Team (Ciber)
PROJECT: Tablet for Retail Sales
User Problem: Retail Sales Representatives are moved from using desktop solution to a tablet version of their sales application. Users must be able to activate and manage customer accounts, make payments, search product catalog and complete sales.
Design Solution: Designed interface for sales tablets and store layout based on traffic research with new tablet solution.
Platforms: Mobile IOS & Android applications.
PROJECT: Desktop Version for Customer Care
User Problem: Reduce call wait times from over an hour and support times from 20 min. avg.
Design Solution: Simplify and streamline access to customer information and quick access to support document and scripts.
Result: Reduced call wait times from 1+ hour to 3-5 minutes and reduced call times 61% using recommended fixes and providing common solutions.
Roles:
User & Customer Research
Prototyping
Interacive Design
Product Management
Leadership
Note: Most of the work done for T-Mobile is under NDA and cannot be posted here.
All users have access to this screen since it is the patients schedule.
DENDREON
Executive Director of UX & Design
Customer Request: This projects objective was to create an end to end solution for users to schedule and track the cancer treatment process.
Design Solution: Based on initial research on the existing tools usage, completed the concepts and prototypes for the new product and then worked with designers to refine the design and create the wireframes for handoff to development.
Platforms: Desktop and Mobile IOS for iPAD
Roles:
Ideation
User Research
Prototyping
Information Architecture
Interactive Design
Leadership / Management
Creative Director
VIRTUOSO
Director of UX & Design
Virtuoso provides luxury travel agents with the ability to search and book high end travel services.
User Problem: The project and tool was a non-starter. The team did not have an understanding of the user need and design direction to meet demand.
The agent needed to be able to lookup travel solutions as fast as the client using Expedia. Their need was for standard and custom travel solutions like leer jets and yachts. They also wanted to be able to respond quickly to emergencies as well as coordinate communication between themselves, travelers and operators to get custom needs met.
Design Solution: We designed a CRM solution and extending the search capability to include custom options and services. We also provided social networking and communication solutions for collaboration. We then added features such as secured profile information, printable and digital itineraries, all to create a custom vacation.
Platforms: Desktop and Mobile IOS for iPhone
Roles:
Ideation
User Research
Prototyping
Information Architecture
Interactive Design
Multimedia
Branding
Advertising
Leadership / Management
Creative Director, Concepts. Puget Sound Health Partners.
Creative Director, Concept. Developed all aspects of launch of new Medicare Advantage Plan.
Graphic Designer, 3D animator, Producer for live awards show.
Creative Director, Concepts. Puget Sound Health Partners.
PATHWAY2DESIGN
Creative Director, Marketing and UX | Founder
As founder, I directed Pathway2Design in providing design services to healthcare companies.
User Need: We developed Medicare Advantage Products for existing and new companies from ideation and plan creation through to sales presentations and providing all documentation kits to customers.
Our services included; product design, marketing strategy, advertising, website, multimedia, collateral, social communications,
Clients: Sterling Health Plans, Puget Sound Health Partners, Chinese Community Health Plan of San Fransisco, Community Health Plan of Washington, Premera Blue Cross, Minor & James, WAHIT, Walton Signage, Dargey Enterprises.
Roles:
Creative Direction
Business Development
Design Strategy
Graphic Design
Web Development
Information Architecture
Advertising and Brand Management
Leadership / Management
Completed strategy, ideation, prototyping, and managed user experience and design of all portals.
Creative Director, UX
Creative Director
Completed strategy, ideation, prototyping, and managed user experience and design of all portals.
PREMERA
Creative Director - Interaction & Marketing
Premera is an insurance company that owns Premera Blue Cross, Lifewise Health Plans, States West Life and numerous incubators. As creative director I was responsible for all design services including marketing, sales support, ebusiness and advertising.
Key Sales Customers: Microsoft Health, Weyerhauser, WEA.
Roles:
UI Strategy
Ideation
User Research
Prototyping
Information Architecture
Interactive Design
Interface Development
Multimedia
Branding
Advertising
Print Collateral
Leadership / Management